Global Messaging – Keeping You Connected

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24hr Call Answering Services
Anonymous Whistleblower Hotlines
Product Complaint Hotlines

Global Messaging’s core service is simple – we focus on keeping you connected with your customers so that you can provide the services they want and expect – 24/7, 365 days per year!

Whether you are a small business that doesn’t want to set-up a big back-office or administrative function, a professional that wants to be available 24/7….

a technical support department that wants service requests allocated or a company that wants to provide integrated SMS’s as part of their overall service – Global Messaging can provide you with the messaging and service solutions that will help you elevate your customer experience.

We would love to speak to you, please complete our demo request form and we’ll can call you with a solution that suits your business.

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+27 (0) 11 780 8866

24hr Call Answering Services

Need a business (011) number. We have lines and a team of ‘virtual assistants’ to answer your business calls professionally. Call’s answered 24/7 in your personalised business tone / message.

Anonymous Whistleblower Hotlines

Having issues with corruption, stealing, abuse of company resources (the list is endless). Empower your honest employees with an anonymous hotline to report unethical behaviour.

Product Complaint
Hotlines

Need to ensure your ‘faulty product’ hotline is answered at all times – 24/7. Unsatisfied customers take to social media only when they feel their complaints are not getting
heard.

Allen is a lawyer with a large law firm. During the day, when is he unable to take calls himself, his calls are forwarded to his office support team. However, given the nature of his business, Allen wants any afterhour's calls to be answered by a live agent and the essence of the call to be communicated to him via text message. Allen also has many international clients who often forget about country time differences. In this instance, he wants to reassure his clients that he will return their calls. Clients appreciate a live agent answering their call rather than it going to voice message.

Professional Service Companies

Elevator Company Legislation requires a 24 hour number to be advertised on all elevators. This number needs to be manned by a live agent. Whilst the lift company has dedicated technicians on standby - these differ by region and area. Global Messaging will answer the single advertised number and be able to allocate the call to the correct technician. With escalation processes built into the process, Global Messaging is able to manage this call entirely on behalf of the company - once again providing a 24/7 or afterhours call management solution that makes complete financial sense for the company whilst adhering to safety regulations.

Emergency & Contingency Services

A group of five individuals have set up a business consultancy. As they charge for their time, they are invariably on a client's site and don't have the need to set up an office infrastructure with expensive support or admin staff. It is important they any email enquiries, calls to their central company number or calls to their individual cell phone numbers are responded to timeously. All of these channels are forwarded to Global Messaging and appropriate response processes are built in as agreed upfront. When required. the individuals forward their cell phone calls to Global Messaging where a live agent answers the call, takes a message and texts the individual with the relevant call details. This solution works well for a team of people who want to have a professional 'face' to their business but have no need for a dedicated support/admin resource that wouldn't be able to respond 24/7 in any event. Another cost effective and professional solution from Global Messaging.

Small Business Owners

Rowan is a plumber who does not have an office. As he prides himself on a delivering personal service, he is not always available to take every call. If Rowan is busy and cannot take a call, his calls are picked up by Global Messaging where the contact details, the time of the call, the nature of the call and any specific messages are communicated via a text message to Rowan. He is then able to return calls as soon as he is able and is forearmed as to the nature and the content of the call prior to doing so.

Traders and Contractors

24hr Call Answering Services
Anonymous Whistleblower Hotlines
Product Complaint Hotlines