Global Messaging Clients
We have a cross range of clients ranging from Real Estate Agencies, Legal Firms, Elevator Companies, Corporates and Small / Medium Businesses providing call answering and messaging services through to Security Companies who require time critical and customised individual and bulk messaging services.
We also have many clients who run small businesses. We provide a cost effective solution for our clients who run small businesses, our service gives them a professional image, allowing them to focus on servicing their clients without having to manage incoming calls or personnel to answer these calls.
Our solutions are customised and, most importantly, are available 24/7.
Allen is a lawyer with a large law firm. During the day, when is he unable to take calls himself, his calls are forwarded to his office support team. However, given the nature of his business, Allen wants any afterhour’s calls to be answered by a live agent and the essence of the call to be communicated to him via text message. Allen also has many international clients who often forget about country time differences. In this instance, he wants to reassure his clients that he will return their calls. Clients appreciate a live agent answering their call rather than it going to voice message.
Elevator Company. Legislation requires a 24 hour number to be advertised on all elevators. This number needs to be manned by a live agent. Whilst the lift company has dedicated technicians on standby – these differ by region and area. Global Messaging will answer the single advertised number and be able to allocate the call to the correct technician. With escalation processes built into the process, Global Messaging is able to manage this call entirely on behalf of the company – once again providing a 24/7 or afterhours call management solution that makes complete financial sense for the company whilst adhering to safety regulations.
Rowan is a plumber who does not have an office. As he prides himself on a delivering personal service, he is not always available to take every call. If Rowan is busy and cannot take a call, his calls are picked up by Global Messaging where the contact details, the time of the call, the nature of the call and any specific messages are communicated via a text message to Rowan. He is then able to return calls as soon as he is able and is forearmed as to the nature and the content of the call prior to doing so.
A group of five individuals have set up a business consultancy. As they charge for their time, they are invariably on a client’s site and don’t have the need to set up an office infrastructure with expensive support or admin staff. It is important they any email enquiries, calls to their central company number or calls to their individual cell phone numbers are responded to timeously. All of these channels are forwarded to Global Messaging and appropriate response processes are built in as agreed upfront. When required, the individuals forward their cell phone calls to Global Messaging where a live agent answers the call, takes a message and texts the individual with the relevant call details. This solution works well for a team of people who want to have a professional ‘face’ to their business but have no need for a dedicated support/admin resource that wouldn’t be able to respond 24/7 in any event. Another cost effective and professional solution from Global Messaging.